Refund policy

At Praise by Sansh, each piece is carefully inspected before shipping. As our jewelry is delicately crafted, we only accept returns or exchanges under specific circumstances.

• Returns or exchanges are accepted only if you receive a damaged product or receive the wrong item. 
• To request a return or exchange, please contact us within 48 hours of receiving your order and share your order number along with a clear, unedited unboxing video showing the package being opened from the beginning.
• Claims submitted without a complete unedited video may not be accepted. We do not offer refunds for change of mind, incorrect size selection, personal preferences, or any other reason.
• Eligible claims will be resolved through a replacement or exchange, subject to product availability.
• Returns and exchanges will not be accepted if the product has been used, worn, or damaged after delivery, if the unboxing video has been edited, cut, or is incomplete, or if the request is made after the specified reporting period.
• For any assistance, please contact our customer support team with your order details.